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Financial Issues

1. How long does it take for the deposit to be credited to my account?

The arrival speed of online payment depends on the recharge feedback time of the recharge service provider. After the recharge result is returned successfully, it can be credited to the account in real time.

2. Why does it say that my account balance insufficient even after I have deposited and received the funds into my account?

For campaigns or offers that are suspended due to an insufficient account balance, please reload the page or manually modify the status after your account has been topped up.

 3. How do I apply for an invoice?

  • If you prepaid recharge, after a successful recharge, you can apply for an invoice at the self-service platform.
  • If you need to issue an invoice before recharging, please contact your account manager or contact us via the support email, and provide the company name, company address, and other invoicing information. Generally, the invoice can be issued within 2-3 working days.
  • Self-Service Help Center's Email Address: growth@mintegral.com

4. How to request a refund?

According to the Mintegral online cooperation agreement, Mintegral does not support refunds at this time.

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Last modified: 2025-07-03