Here are some common issues users run into when attempting to create events to track and setting up postbacks.
No Download Action after Click Test
- Make sure to use a standard mobile browser to open the QR code.
Tracking URL Test Failed
- Check (by device ID) whether the advertiser received the click; if no click was received, check whether the macros (see Macro) in the tracking URL are correct, or check whether the data transferred meets the advertiser's requirements.
- Check (by device ID) whether the MMP or the advertiser has received the activation or event. If not, advertisers who use MMP platforms need to check if there are any device compatibility issues with the SDK integration.
- Check whether the application download URL is correct.
- Check whether postback is enabled on the third-party side, or check whether the advertiser’s server sent the postback.
- For Adjust and AppsFlyer, check whether there is a reject postback notification.
- There may be delays in receiving postbacks from third parties (normally no longer than 1h).
Incorrectly Passed Data
- Check whether the tracking URL macros are correct (see Macro).
- Check whether the tracking URL parameters are supported by the MMP or advertiser.
After following these instructions, if you're still having trouble, contact your Account Manager if you have one, or email us at growth@mintegral.com (outside of the United States) or growth.us@mintegral.com (in the United States).